While this may be one of the less expensive brands out there (when on sale), it is a pretty good value option for a retractable garden hose. I bought 2 of these a couple of years ago on Prime day I think (slightly different options -- hose length and diameter) for the front and back yard. I wanted to replace the manual wind garden hose boxes since my wife had trouble retracting hoses manually. These were on sale at Amazon so I thought I would try it. Installation was pretty easy. Works great! While the build quality may not be AAA++, I am sure some compromises had to be made on the hose (to make sure it is flexible enough to retract well enough), cost effectiveness, and overall weight. The uploaded photo is of an issue I had with the garden hose after 22 to 23 months. I contacted the company's after sale support and they sent us a brand new replacement of the total unit -- I guess just the hose isn't serviceable. The unit was even easier to install since I am using the same brackets. I am sure some will say the hose should have lasted longer, but you know what, I use the garden hose very frequently. Also, we are in California where it gets pretty hot, and it is a good price on sale. They stood behind their product so I can't complain and that is why I am writing this review. Even 22 to 23 months in on a 24 month warranty, they sent me a full replacement and I received it within a week after I submitted the warranty claim. Just FYI. the other retractable hose I got from them has no issues -- well, maybe the nozzle needs to be replaced, but those are cheap (heh heh) any I always replace those after a few years anyways. I am happy and fully satisfied with my purchase. :)